Introducing Text to Pay
Through Resident Cafe’s Text to Pay feature, residents can check balances and pay rent directly from a SMS text message.
Opt in to text-to-pay
When SMS Features are enabled, the SMS Alerts widget appears on the Resident
Portal Home page. Residents can opt in to SMS messages from the Home screen or from the Profile screen.
This procedure is intended for residents.
How to do it
1. On the Resident Portal Home page, in the SMS Alerts widget, enter your phone number
2. Click Opt In Now. A message appears asking you to check your phone to confirm opt-in to receiving texts.
Confirm opt-in
After opting in to SMS messages through Resident Portal, the resident receives an SMS message that asks them to confirm opt-in.
If the resident doesn't receive the confirmation message within a few minutes of opting in for SMS messages, they can resend the confirmation message from Resident Portal.
This procedure is intended for residents.
How to do it
On the top-left part of the screen, click the Expand Menu button and then select Profile.
In the User Settings section, in the row corresponding to Allow Text (SMS) Notifications, click Resend Confirmation.
Set up a PIN and payment account
Before a resident can use text-to-pay to make payments, they must set up a security PIN and select the payment account from which to make payments. Every time the resident pays their balance from their mobile device, they must reenter their PIN to confirm payment.
The resident must opt in to receive SMS messages from their property before they can set up a PIN and payment account for text-to-pay.
How to do it
On the top-left part of the screen, click the Expand Menu button and then select Profile.
In the User Settings section, in the row corresponding to Text to Pay,
click Payment Accounts.
In the Text-to-Pay section on the Payment Accounts screen, enter a unique PIN (alphanumeric only) and select the payment account that you want to use for payments with text-to-pay. You can select any payment account that is already set up in Resident Portal.
4. Click Save. You can now make payments by sending a message with the text "Pay Now" to 85938.